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Q-What are your hours of operation?

A- Since we are a small firm, our office hours are varied and often they are by appointment only. During the busy tax season we are usually available from 9-8pm Monday thru Friday and most weekends. Drop offs can be made Monday thru Friday 9-5 at our seasonal office. For other drop off times, it is recommended that you contact us first. We also provide year-round tax services.

Q- How do I make an appointment? 

- We try to accommodate most schedules, however we recommend that you make an appointment as early as possible. Appointments can be made 1 year in advance. In many cases an appointment is not necessary, your tax information can be dropped off at our office, faxed, or emailed.     
Q-I live in another state. Can you still prepare my taxes? 

A- With the advancement of technology, We are able to securely transfer personal information and prepare taxes for clients in all parts of the country. We offer tax preparation for every state. We consult with our clients in person, by mail, over the phone, email and fax.

Q- Do you provide copies of tax returns?
A- All clients of F.I.T.S. receive a full copy of their tax return when it is completed. Copies can be in electronic or paper form. Additional copies are available upon request. Additional electronic copies are provided free of charge. 
Q- What information do you need to prepare my taxes?

A-We always say "it is better to provide too much tax preparation information than not enough". The IRS is very good at detecting missing income, it is very important to provide us with everything. Please provide us with any income statements and inform us about any income or deductions, even if you are not sure it should go on your tax return.
If you are a new client we will need the prior year tax return. We will need your legal names, current address, social security or tax id numbers, dates of birth for yourself, spouse and independents. We will need copies of all your 1099's, 1098's,
W-2's and any other documentation that may have anything to do with taxes including records or a list of personal deductions. If you are a business owner, rental property owner we will need your year-end book totals and your prior years depreciation schedule.

For your convenience we have printable organizers on this website. Your tax preparation can be held up without the complete required information. Please contact us if you have any questions.

Q- How much do you charge?

A- It depends on what forms are filed and how complex your tax return is. Our fees start at $75.00 and go up depending on the complexity of your tax return. Please contact us prior to having your taxes prepared for a no obligation quote.  

Q- How do I pay for your services? 

A- We no longer offer payment accounts for our services. Tax preparation fees are due at the time of service or before returns are filed. We accept Cash and checks. Credit cards are accepted through Pay Pal. As an option and for a small bank fee, you can have the tax preparation fees deducted from your refund and the balance direct deposited into your account.

Q- How long will it take to prepare my taxes?

A- It depends on the complexity and how well organized your tax information is. In most cases when a tax return is dropped off it will be completed within 2 weeks, however it also depends on the time of year you drop off your information. Business returns dropped off after April 1st may need to go on an extension. If you are concerned, it is best to inquire at the time you provide us with your income tax information.

Q-How long will it take to get my refund?

A-Typically when a tax return is electronically filed it takes anywhere from 7 to 14 business days. Direct deposit refunds are faster. Connecticut refunds typically take about 4-10 business days to receive. A link is provided on our website to check on your refund status. Note: For 2012 tax returns, the IRS is estimating 21 days from acceptance. Expect delays due to the implication of a new fraud program and late tax changes. 

What if I get an IRS letter?

A- Do not panic! Most IRS letters are computer generated for simple corrections and sometimes for missing income. Often we find letters were sent in error or the amounts calculated are incorrect. The IRS usually allows 30 days for a response and it can often be extended with a simple phone call. If you receive a letter do not ignore it and do not simply pay the amount due without first consulting with us.